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Everything you might be wondering before you start building. If your answer isn't here, write to us: our customer service team is based in France and will reply by email.
Yes. Our bricks are made of ABS with industry-standard studs. They fit together with the major brands, for the same building and collecting fun.
Most of our sets come with instructions. When they do, it is stated on the product page.
Our sets are designed for teens and adults, and many of them are great to build as a family. When a recommended age applies, it is shown on the product page.
Choose your products, add them to your cart, then click the cart icon at the top right to complete your order. You can create an account to check out faster next time.
Standard shipping is free, with no minimum purchase, in France and Europe. Allow 5 to 10 business days, with tracking by email. An estimated delivery date is shown on each product page. Additional options (insurance, express) may be offered at checkout; they are optional.
It depends on the destinations offered when you place your order. For distant locations, delivery takes longer (up to about a month) and import duties may apply; these are the buyer's responsibility.
As soon as your order ships, you will receive a tracking number by email so you can follow your package until it is delivered. A question about its progress? Write to us with your order number.
If your order contains several items, they may ship separately depending on stock. The rest will arrive right after, no need to worry.
Package late, lost or damaged? Write to us. We will take it up with the carrier and find a solution, without leaving you to sort it out on your own.
As long as your order has not been prepared yet, write to us quickly and we will adjust it. Once you have received your order, you still have your 14-day right of withdrawal (see below).
Yes. You have 14 days after delivery to change your mind. The product must be returned unused, complete and in its original packaging. Return shipping costs are your responsibility, and we will refund you within 14 days of receiving the return.
It rarely happens, but we have you covered. Send us a photo within 14 days of delivery, with your order number, and we will send you the piece or replace the set, at no cost to you.
Credit and debit cards, plus the payment methods offered at checkout. All transactions are encrypted and secure.
Yes. Our store uses the HTTPS protocol and SSL encryption, the standard for protecting your data and your payments.
One discount code per order, unless otherwise stated.
Yes. Write to us at contact@creatibrick.com and we will work it out together.
Our customer service team is based in France and replies by email, Monday to Friday. Use our Contact page and we will get back to you quickly.
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